Privacy Policy

Who we are

Cool Down Solution is an air-conditioning service business located on W Morakkala Road, Pallikkara, Kerala 683565, India. In this policy, “we”, “us”, and “our” refer to Cool Down Solution. Our website is cooldownsolutions.in.

Information you choose to provide

When you use the enquiry form, you may enter your name, the service you need, and your location. The form creates a message and opens WhatsApp; the website does not send that information to, or store it on, our own server. Once you send the message through WhatsApp, it is handled through WhatsApp and our business account.

You may also provide information when you call us, send us a WhatsApp message, request a quotation, book a visit, or otherwise communicate with us. This can include your contact details, service address, AC details, photographs, preferred appointment time, and other information needed to answer or fulfil your request.

Information handled automatically

Our hosting provider may create standard technical logs when the website is requested. These logs can include an IP address, browser type, device information, requested pages, timestamps, and security or error information. We use such information only as reasonably necessary to operate, secure, and troubleshoot the website.

How we use information

• To respond to enquiries and communicate about requested services.
• To arrange visits, provide quotations, and deliver or support services.
• To maintain service and business records where reasonably required.
• To protect the website and business from misuse, fraud, or security threats.
• To comply with applicable legal and regulatory obligations.

We do not sell personal information.

Third-party services

The website links to or uses services operated by other organisations:

• WhatsApp: enquiry and chat links open WhatsApp, whose handling of information is governed by its own terms and privacy policy.
• Google Maps: the embedded map and direction links may allow Google to receive technical information and place cookies or similar technologies.
• Google Fonts: your browser may request font files from Google and share standard connection information in the process.
• Website hosting: our hosting provider processes website requests and may retain operational or security logs.

We do not control the privacy practices of third-party services. Review their policies before using them.

Cookies

We do not use first-party advertising or analytics cookies on this website. Third-party content, including the Google Maps embed, may use cookies or similar technologies according to the provider’s settings and policies. You can control cookies through your browser settings, although blocking them may affect third-party features.

Sharing and disclosure

We may share information with technicians, service providers, suppliers, or contractors only where reasonably necessary to respond to an enquiry or provide a requested service. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a legitimate business transfer. We do not share information for unrelated third-party marketing.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, for service records, dispute handling, and legal or accounting requirements. We use reasonable administrative and technical safeguards, but no internet or messaging service can be guaranteed to be completely secure.

Your choices and rights

Subject to applicable law, you may ask us to explain what personal information we hold about you, correct inaccurate information, erase information that is no longer required, or address a privacy concern. We may need to verify your identity before acting on a request, and some records may need to be retained where the law permits or requires it.

Children

This website and our services are not directed to children. A parent or guardian should contact us if they believe a child has provided personal information without appropriate permission.

Changes to this policy

We may update this policy to reflect changes to the website, our practices, or applicable requirements. The effective date at the top of the page will show when the latest version applies.